Job Title: Remote Customer Care Specialist

Pay: $19.50

Location: Remote with Time Zone in Central Standard Time

Shift: 8.5 Hours scheduled between 8a-10p CST

Training: 7 Week Program

About Our Client:

Are you passionate about customer service and eager to work in an environment that truly cares about both its customers and employees? Join our dedicated Customer Care team, where you will have the opportunity to support and guide customers through their benefits in a role that makes a real difference. If you're ready to embark on a fulfilling career and help shape positive customer experiences, we want to hear from you!

Key Responsibilities:

• Deliver Exceptional Service: Provide outstanding support to callers, ensuring that every customer interaction is handled with professionalism and care.
• Inform and Assist: Offer accurate, clear, and timely information about customer benefits while assisting with any questions or issues they may have.
• Efficient Call Handling: Manage incoming phone calls quickly and efficiently, adhering to your schedule and maximizing phone time to resolve inquiries promptly.
• Maintain Records: Document each interaction thoroughly, maintaining precise and up-to-date records in our customer service software and databases.
• Collaborative Support: Work closely with internal teams to ensure seamless processing of customer inquiries and issues.
• Continuous Improvement: Stay current with industry changes and best practices, constantly enhancing your knowledge and skills.
• Professional Demeanor: Maintain a friendly and professional attitude, even in challenging situations, and be receptive to feedback to implement improvements.

Skills and Qualifications:

• Technical Proficiency: Intermediate skills in Microsoft Office and the ability to type at least 40 words per minute.
• Customer Service Expertise: Demonstrated ability to handle incoming phone calls and provide high-quality customer service with strong attention to detail.
• Communication: Excellent written and verbal communication skills to clearly articulate information to customers.
• Organizational Skills: Ability to manage a set schedule and juggle multiple calls and tasks efficiently.
• Problem-Solving: Strong problem-solving and conflict resolution abilities, ensuring effective and timely resolutions.
• Adaptability: A commitment to continuous learning and adapting in a dynamic industry.
• Technical Tools: Proficiency in using customer service software and databases.
• Feedback-Oriented: Open to receiving feedback and implementing changes with a positive attitude.

Additional Requirements:

• Education: A High School Diploma or equivalent is required (proof of diploma must be submitted).
• Background Check: Must be able to pass a background check.
• Private Office Space:
• Hardwired Internet: (Speed Test must be Submitted)

Join The Team:

If you are dedicated, proactive, and ready to contribute to a team that values excellence in customer care, apply today! Start your journey towards a fulfilling career with a company that truly cares about its customers and employees. We look forward to receiving your application.

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